Delivery
Standard lead time on orders from our Webshop is 3 – 5 working days (Mainland UK; stock dependent).
Large orders may be subject to palletised deliveries which are to the property kerbside only. Your order will need to be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. Delivery drivers are not insured to help unload the goods beyond the property kerbside.
For our Dura Deck Tile products we offer free delivery to the majority of mainland UK. Unfortunately, Dura Composites is unable to offer free delivery to certain areas – including Northern Ireland, the Scottish Highlands & Offshore Islands, Isle Of Wight, Isle of Man, the Channel Islands and the Isles of Scilly.
If your postcode prefix is listed below we would be happy to provide a delivery quote. Please call our Websales Customer Care Team on 01255 446838 to place your order. Postcodes subject to delivery charge include:
- Northern Ireland (All BT postcodes)
- Scottish Highlands (AB30, AB33 – AB38, AB41 – AB56, FK17 – FK21, IV1 – IV63, PA20 – PA80, PH15 – PH27, PH30 – PH45, PH49, PH50, KW1 – KW18)
- Scottish Offshore (HS1 – HS9, KA27, KA28, ZE1 – ZE3)
- Scottish Borders (All TD and DG postcodes)
- Isle of Man (All IM postcodes)
- Isle of Wight (PO30 to PO41)
- Isles of Scilly (TR21 to TR25)
- Channel Islands incl. Jersey, Guernsey, Alderney, Sark & Herm (All JE and GY postcodes)
Returns
If you wish to return or exchange your goods, please complete the form dispatched with your order and return within 14 days to the address below. Items must be unused and in perfect, resale condition and in their original packaging, and the Returns Form must be included. Once the goods have been received and inspected to check they meet the requirements outlined above you will receive a refund (credited back to the method you paid with) or a new shipping notification for your requested exchange within 7 working days of receipt.
The replacement item(s) will be shipped to you free of charge (once per customer). Please note we cannot exchange items of differing value. If you choose to return any items that were purchased as part of a promotion, and by returning part of your order your remaining total means you are no longer eligible for the original discount, the value of that discount will be deducted from any refunds due.
Please note the customer is responsible for the postage to return the item to us. We recommend using a Signed For recorded postal service as Dura Composites Ltd are not liable for any items that go missing en-route back to us. Thank you for your cooperation.
Returns should be sent to:
Dura Composites Returns Dept.
Dura Operations Centre,
Telford Road,
Clacton on Sea,
Essex CO15 4LP
If you have not yet been issued with your Unique Returns Number (URN) or require a Returns Form, please e-mail customercare@duracomposites.com or call us on +44 (0)1255 423601 to discuss your request.
